FAQ 

What is Postamall.com? 

Postamall is an e-commerce website created by Post and Telecom of Kosovo in collaboration with Turkish Postal Services PTT. Postamall allows customers to purchase a variety of goods from the comfort of their own home.

 

What payments methods are accepted?

 You can purchase products from Postamall.com using the iMOPS (International Money Order Payment System) system. Service allow users to make a payment without risking their personal information or funds against digital threats.

 

What should I do if I want to return my product?

Easy return process in Postamall.com Orders enter the section, "Order Details" After you select your order click on the "Create Returns" you specify the reason for your return will be processed by clicking the button if you request refund. Product you want to return, you can send the code to our customer support.

 

The product will be returned to you, copies of all invoices with visual package damage, the product used, as a result of failure to use form undamaged, with all accessories is required to submit to the payment. Disposable products and pass quickly deteriorated or expiration date are not considered the possibility of the return of the product. Cosmetics and personal care products, underwear products, swimwear, bikini, but unopened, untested, if they can be returned intact and unused. Return the product cost, from the time the product reaches the warehouse, after controlling for compliance with the return conditions will be refunded to your credit card. Depending on your bank's refund reflected on your credit card may take up to 10 days after the return. If you take all of your coupon discount that you have used in order will be redefined.

 

What is the deadline for returning a product?

According to the regulations on distance contracts "Right Demonstration of Reason" and the first 14 days of your receipt of the package.

 

 

Which products I cannot return?

Products that are Disposable pass quickly deteriorated or expiration date are not considered the possibility of the return of the product. Cosmetics and personal care products, underwear products, swimwear, bikini, but unopened, untested, if they can be returned intact and unused. In products that require technical service installation, service is unavailable right of withdrawal in case of external installation.

 

What is the Return Address?

Please contact customer support to assist you with the returning procedure.

 

How can I cancel my order?

You can send e-mail to support@postamall.com  or use the user panel on website to forward your request.